After-sale Service

Q: What after-sales service can be provided by Anten TEK ?

A: The after-sale service of Anten is divided into two parts: technical support and maintenance.

 

Q: What’s the characteristics in Anten’s after-sale service, and is there any value-added services?

A: The Characteristics of our after-sale service is timely, effective,and quality assurance.
  Below are the Value-added Service:
  a.Open 400 toll-free hotline to communicate with customers on time.
  b.Open QQ Online convenient customers to communicate with our technicians directly.
  c.Free centralized network management software to provide customers with free software upgrade service.

 

Q: The RMA products are return repaired or site maintenanced?

  How long it will take (including transportation time)?

  Whether the maintain cost will be charged by customer?

A: We generally provide return repair service. 
  The repair cycle time is 7~15 days, depends on the country.
  The maintain cost are also divided into two parts:
  1.During the warranty period.
  Customer and Anten TEK will each pay half of the transportation charges,and the  maintenance is free. 
  2.Beyond the warranty period.
  Transportation charges ,service charge and material fee are charged by customer.


Q: How long is the response time after receive a after-sale service call?
  How long the issue can be solved? 

A: Began from receiving customer’s phone call, Anten’s after-sale staff will make response immediately,and usually the common issue will be solved within two hours. 

  If there are thorny issues should be consulted with R&D engineers,then we need to check and inform customers the time.

 

Q: How to confirm the product quality issue between the company and the customer?

A: Anten after-sale staff will communicate with customer by Skype to confirm the issue is caused by man-made,or product.

 
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